The most useful report is boring and specific: the street name, what is wrong, how long it has been like that, and a photograph. A photograph of a broken pavement with a recognisable building behind it is worth more than three paragraphs of description, because it tells the council exactly which slab to look at.
Some things should go straight to the organisation that owns them, then to Jon so he can chase it. Dangerous road defects, street lighting and fly-tipping go to Plymouth City Council. Crime in progress is 999. Non-emergency police matters are 101. Housing repairs go to your landlord or housing association first.
Everything else — blocked pavements, missing dropped kerbs, overgrown paths, dead trees, broken bins, grot spots, bus stops in the wrong place, access problems at local businesses — is worth sending to Jon directly.
After you send it, the case is logged the same day where possible. You will be told who it has been passed to and what the realistic timescale is. Cases involving the council, private landowners, the Ministry of Defence or Associated British Ports can take months, and you will be told that rather than left wondering.
Cases with several residents behind them move faster than cases with one. If your neighbours have the same problem, ask them to report it too.
Something to report?
If this is happening on your street, send it to Jon. You can also volunteer an hour or read the full list of campaigns.
Get Involved
Most campaigns on this site started as one resident's complaint about one street. Tell Jon what needs sorting, or lend a hand with the work.